2026 Therap Pennsylvania Conference: Full Schedule

You will be able to validate your attendance (Check-In to sessions) using your personal schedule.

8:00am EDT

Registration

Thursday July 30, 2026 8:00am - 9:00am EDT

Grand Ballroom Foyer

Thursday July 30, 2026 8:00am - 9:00am EDT
Grand Ballroom Foyer

General

9:00am EDT

Welcome & Regional Discussion/Plenary

Thursday July 30, 2026 9:00am - 10:00am EDT

Salon C-D-E

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services

State of Residence:
New York

What year did you begin working in the field?
2013

What year did you start working at Therap?
2023

Accreditations you want to note
MBA, CQL Certified

LinkedIn Profile Link:
https://www.linkedin.com/in/nichole-washburn-winne-mba-b64a30198

What is your favorite t... Read More →

Benjamin Martin

Senior Support Specialist II, Multi-State Provider Team, Therap Services

Thursday July 30, 2026 9:00am - 10:00am EDT
Salon C-D-E

General

10:15am EDT

The Inside Scoop: Billing Quality Assurance

Thursday July 30, 2026 10:15am - 11:00am EDT

Salon C

Join us for an interactive discussion about essential billing tools and best practices! We want to hear how you are using the Report Library and Billing Audit Guide, managing Service Authorizations, and leveraging the Resources Page to ensure an accurate and efficient billing process.

Therap Presenters

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

David Solenday

Senior Support Specialist, Therap Services

State of Residence:
Pennsylvania

What year did you begin working in the field?
1989

What year did you start working at Therap?
2025

What is your favorite thing about working for Therap?

My coworkers, who are always there to lend a hand.

What's your favorite report either in the system o... Read More →

Thursday July 30, 2026 10:15am - 11:00am EDT
Salon C

Billing

10:15am EDT

The Medical Metrics: Documentation and Reporting Fluency for PBC Needs with Therap

Thursday July 30, 2026 10:15am - 11:00am EDT

Salon D

Your agency’s reimbursement tier is mathematically tied to clinical documentation speed and accuracy. Take a deeper dive into Therap’s Medical Toolkit to address your medical team’s primary compliance targets associated with Risk Management and Incident Management.

Therap Presenters

Maria Massa

Senior Support Specialist, Therap Services

State of Residence:
New Jersey

What year did you begin working in the field?
2009

What year did you start working at Therap?
2022

What is your favorite thing about working for Therap?

I enjoy conferences and user groups. I like to connect and engage with providers in person and as a gr... Read More →

Kristina Brockman

Support Specialist II, Therap Services

Thursday July 30, 2026 10:15am - 11:00am EDT
Salon D

Health Support & Tracking

10:15am EDT

Therap AI Data Dashboards & QA Assistant

Thursday July 30, 2026 10:15am - 11:00am EDT

Salon E

Discover how Therap is integrating HIPAA-compliant AI to redefine clinical documentation. We’ll dive into our newest tools—AI Translation, the QA Assistant, and Fatal-5 Dashboards—before previewing our powerful new Analysis feature. Learn how to leverage these technologies to improve data accuracy and streamline administrative tasks while maintaining the highest standards of security.

Therap Presenters

Benjamin Martin

Senior Support Specialist II, Multi-State Provider Team, Therap Services

Alyssa Pontius

Senior Support Specialist, Therap Services

State of Residence:
Pennsylvania

What year did you begin working in the field?
2017

What year did you start working at Therap?
2025

What is your favorite thing about working for Therap?

My favorite thing about working for Therap is collaborating with team members and helping providers... Read More →

Thursday July 30, 2026 10:15am - 11:00am EDT
Salon E

Therap AI

11:15am EDT

The 15% Frontier: EVV Excellence & Mobile Mastery for Community Providers

Thursday July 30, 2026 11:15am - 12:00pm EDT

Salon D

The 15% manual intervention rate on EVV claims is impacting providers across PA. Deep dive into the Scheduling and EVV module, mobile app and other compliance tools to help monitor your EVV slots and remain below the threshold.

Therap Presenters

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Kristina Brockman

Support Specialist II, Therap Services

David Solenday

Senior Support Specialist, Therap Services

Thursday July 30, 2026 11:15am - 12:00pm EDT
Salon D

Billing

11:15am EDT

Provider Perspectives: Using Therap to solve today's ODP Challenges

Thursday July 30, 2026 11:15am - 12:00pm EDT

Salon C

This Provider Panel brings first hand industry peer experiences, using Therap, to the forefront. Listen as we discuss challenges in compliance, data aggregation, integrating new technology and audit compliance while remaining person centered. Hear how these providers leverage their Therap toolkit to increase efficiency and enhance quality of services.

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services

Thursday July 30, 2026 11:15am - 12:00pm EDT
Salon C

Compliance & Policy

11:15am EDT

Secure Video Documentation - Hands-On!

Thursday July 30, 2026 11:15am - 12:00pm EDT

Salon E

Join us for a Hands-On session, designed to walk through the Secure Video Documentation modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account

Therap Presenters

Maria Massa

Senior Support Specialist, Therap Services

Alyssa Pontius

Senior Support Specialist, Therap Services

Thursday July 30, 2026 11:15am - 12:00pm EDT
Salon E

Service Delivery & Documentation

12:00pm EDT

LUNCH

Thursday July 30, 2026 12:00pm - 1:00pm EDT

Salon C-D-E

Thursday July 30, 2026 12:00pm - 1:00pm EDT
Salon C-D-E

General

1:00pm EDT

Billing Reports and Dashboards 101

Thursday July 30, 2026 1:00pm - 1:45pm EDT

Salon E

Let us help you find efficiencies to your billing process. Explore our different levels of reporting including NEW Billing Dashboards and the Business Intelligence platform.

Therap Presenters

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

David Solenday

Senior Support Specialist, Therap Services

Thursday July 30, 2026 1:00pm - 1:45pm EDT
Salon E

Billing

1:00pm EDT

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module

Thursday July 30, 2026 1:00pm - 1:45pm EDT

Salon D

ISP Programs not working for a specific form your agency needs to complete? Join us for a deep dive into using Questionnaires with Case Notes, Individual Plan and Priority List modules.

Therap Presenters

Maria Massa

Senior Support Specialist, Therap Services

Kristina Brockman

Support Specialist II, Therap Services

Thursday July 30, 2026 1:00pm - 1:45pm EDT
Salon D

Service Delivery & Documentation

1:00pm EDT

Therap AI Analysis

Thursday July 30, 2026 1:00pm - 1:45pm EDT

Salon C

Discover how Therap is integrating HIPAA-compliant AI to transform your documentation. We’ll take a deep dive into our newest Analysis tool and explore how it revolutionizes ISP Data, Case Notes, Person-Centered Discovery, and Healthcare analysis. Join us to learn how these technologies improve data accuracy and streamline administrative tasks—all while maintaining the highest standards of...
See More →

Therap Presenters

Benjamin Martin

Senior Support Specialist II, Multi-State Provider Team, Therap Services

Alyssa Pontius

Senior Support Specialist, Therap Services

Thursday July 30, 2026 1:00pm - 1:45pm EDT
Salon C

Therap AI

2:00pm EDT

Incident Management: Bridging the Gap Between Therap and EIM

Thursday July 30, 2026 2:00pm - 2:45pm EDT

Salon E

Enterprise Incident Management (EIM) & HCSIS Integration Incident reporting is the most scrutinized area of PA IDD services. This "deep dive" session explores best practices for documenting incidents in Therap to ensure seamless reporting into the Enterprise Incident Management (EIM) system. Learn how to use General Event Reports (GER) to track preventative measures and follow-up actions required...
See More →

Therap Presenters

Maria Massa

Senior Support Specialist, Therap Services

Kristina Brockman

Support Specialist II, Therap Services

Thursday July 30, 2026 2:00pm - 2:45pm EDT
Salon E

Quality Assurance & Reporting

2:00pm EDT

Building AI-Ready Organizations: Policies, Governance, and Regulation

Thursday July 30, 2026 2:00pm - 2:45pm EDT

Salon D

Worried about the use of AI at your Agency? We will deep dive into crafting agency policies/procedures/guidelines for the use of AI.

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services

Benjamin Martin

Senior Support Specialist II, Multi-State Provider Team, Therap Services

Thursday July 30, 2026 2:00pm - 2:45pm EDT
Salon D

Therap AI

2:00pm EDT

Creating a Training Plan: Therap's Training Resources

Thursday July 30, 2026 2:00pm - 2:45pm EDT

Salon C

Discover all the materials available to all Therap users. Look at ways to stay up-to-date on Future events and Application updates.

Therap Presenters

Alyssa Pontius

Senior Support Specialist, Therap Services

David Solenday

Senior Support Specialist, Therap Services

Thursday July 30, 2026 2:00pm - 2:45pm EDT
Salon C

Training Strategies & Resources

3:00pm EDT

NEW: Pennsylvania 6400 Assessment

Thursday July 30, 2026 3:00pm - 3:45pm EDT

Salon E

Pennsylvania’s 6400.181 regulations demand meticulous documentation and assessment. Come explore our brand-new Advanced Custom Form, designed exclusively for PA providers.

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services

Benjamin Martin

Senior Support Specialist II, Multi-State Provider Team, Therap Services

Thursday July 30, 2026 3:00pm - 3:45pm EDT
Salon E

Compliance & Policy

3:00pm EDT

The $3,000 Shift: Dive Deep into Therap Connect to Leverage ODP's AT Shift

Thursday July 30, 2026 3:00pm - 3:45pm EDT

Salon D

Discover the benefits of using smart devices to enhance the quality of care for Individuals! We will review all available devices, as well as discuss any future devices (as available).

Therap Presenters

Kristina Brockman

Support Specialist II, Therap Services

David Solenday

Senior Support Specialist, Therap Services

Thursday July 30, 2026 3:00pm - 3:45pm EDT
Salon D

Health Support & Tracking

3:00pm EDT

Going Mobile with Therap's mobile application for iOS and Android - Hands-On!

Thursday July 30, 2026 3:00pm - 3:45pm EDT

Salon C

Join us for a Hands-On session, designed to walk through all available mobile application modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account

Therap Presenters

Maria Massa

Senior Support Specialist, Therap Services

Alyssa Pontius

Senior Support Specialist, Therap Services

Thursday July 30, 2026 3:00pm - 3:45pm EDT
Salon C

Service Delivery & Documentation

4:00pm EDT

Closing the Loop

Thursday July 30, 2026 4:00pm - 4:45pm EDT

Salon E

Close the Loop: Your Unanswered Questions

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Benjamin Martin

Senior Support Specialist II, Multi-State Provider Team, Therap Services

Thursday July 30, 2026 4:00pm - 4:45pm EDT
Salon E

General

4:00pm EDT

2026 eMAR: Beyond the "Med Pass"

Thursday July 30, 2026 4:00pm - 4:45pm EDT

Salon D

In the 2026 PA ODP model, your MAR data is no longer siloed—it feeds directly into your agency's Wellness and Risk Management performance metrics. Deep Dive into complex MAR topics.

Therap Presenters

Maria Massa

Senior Support Specialist, Therap Services

Thursday July 30, 2026 4:00pm - 4:45pm EDT
Salon D

Health Support & Tracking

4:00pm EDT

Creating an Intake Plan: Streamline your Referral Process from A-Z

Thursday July 30, 2026 4:00pm - 4:45pm EDT

Salon C

Learn how to use the Priority List effectively to manage individuals waiting for services. This crucial tool guides both Oversight and Regular Providers on how to track, prioritize, and coordinate service delivery for people in need. Finish with a look at PBC reporting options in the Business Intelligence module.

Therap Presenters